BOOKING POLICY

You will be required to pay a deposit for all bookings to confirm the appointment. Please refer to our cancellation policy below for more information.

When a booking is cancelled or rescheduled with more than 24 hours notice and a deposit has been paid, the deposit is automatically credited to your profile. If you would like your credit converted to a refund this is a manual process that has to be actioned by the Tracy’s team.  Please reach out to our team directly via phone 03 9741 0639 or email us at admin@tracysskin.au if you would like your deposit/credit refunded.

We ask that you please arrive 5 minutes early for your appointment. We are a very busy salon and often work back-to-back appointments. If you are more than 15 minutes late for your booking, we may not have time to complete the service as a whole and as such, it may need to be rescheduled and you will lose your deposit.

CANCELLATION POLICY

A minimum notice of 24 hours is required for all cancellations and rescheduled appointments. If you fail to provide 24 hours notice, the entire scheduled service will be charged as Termination Fee to the card saved on file. If you have already paid a deposit, the remaining scheduled service amount will be charged.

To cancel your booking more than 24 hours in advance, simply call us on 03 9741 0639 or email us at admin@tracysskin.au .

No shows will be charged 100% of the scheduled service as Termination Fee. If a deposit has already been paid, the remaining balance will be charged to the saved card used during the time of booking. In the event where Tracy’s does not have the client’s card details, a request of payment link will be sent and all future bookings will be withheld until the outstanding balance is made. This is non-negotiable.

If Tracy’s Skin & Body Centre cancels an appointment with less than 24 hours notice, the deposit will be refunded.

Please note at Tracy’s, we are extremely empathetic to any last minute medical or personal emergencies that impact a client’s appointment and will of course, offer discretion for any sudden cancellations.